Winning AI Chatbot Helps Consumers Navigate Benefits and Costs Transparency
The awards honor achievements in artificial intelligence (AI) and recognize organizations, products and people who bring AI to life and apply it to solve real problems. Welltok’s winning AI solution, Concierge, is a chatbot that helps consumers navigate complicated benefits and health plan information in a conversational, simplified way.
Concierge delivers thousands of conversational responses about benefits and healthcare costs for Welltok’s clients and consumers. This reduces call volume to health plans, providers and employer benefit managers, and delivers an on-demand personalized experience. Concierge helps drive more efficient resource utilization, provides cost transparency and directs consumers to lower cost options. The AI chatbot boosts satisfaction with a 98% accuracy rate and over 60% of users said it saved them time calling or searching for information.
“By leveraging the power of AI and machine learning, we are able to provide more personalized consumer health support at scale,” said Phil Fiero, senior vice president of applied analytics for Welltok. “AI chatbots are growing in popularity among consumers across other service industries and retailers. We saw a real opportunity to apply these advanced technologies to help consumers navigate the complex world of health benefits and resources.”
“We are so proud to name Welltok as a winner of our Artificial Intelligence Excellence Awards program,” said Maria Jimenez, chief nominations officer for Business Intelligence Group. “It was clear to our judges that Welltok was a leading innovator. The company is using AI to improve the lives and flow of health information to consumers, while delivering significant value. Congratulations to the entire team!”
About Business Intelligence Group
The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.
March 31, 2020
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