Imagine having the ability to provide on-demand answers to complex benefit questions and reducing the cost of call center support through live agents. The wait is over.
Welltok’s Concierge is an AI-powered chatbot that provides on-demand answers to questions about benefits and healthcare costs. Concierge delivers thousands of conversational responses based on consumer information – helping you create a more personalized experience, drive more efficient and lower cost resource utilization, and boost satisfaction.
Built on our long-term, strategic partnership with IBM Watson Health, we have spent years training Watson technology on key topics that facilitate self-service healthcare answers. Concierge can be enabled on CaféWell, or deployed within your current environment on a stand-alone basis.