Concierge - AI Chatbot for On-Demand Consumer Guidance | Welltok
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Concierge
AI-Powered Chatbot for On-Demand Consumer Guidance
AI-Powered Answers with Welltok Concierge

Imagine having the ability to provide on-demand answers to complex benefit questions and reducing the cost of call center support through live agents. The wait is over.

Welltok’s Concierge is an AI-powered chatbot that provides on-demand answers to questions about benefits and healthcare costs. Concierge delivers thousands of conversational responses based on consumer information – helping you create a more personalized experience, drive more efficient and lower cost resource utilization, and boost satisfaction.

Built on our long-term, strategic partnership with IBM Watson Health, we have spent years training Watson technology on key topics that facilitate self-service healthcare answers. Concierge can be enabled on Welltok’s Consumer Activation Platform, or deployed within your current environment on a stand-alone basis.

Personalized

Analyzes consumer profiles and context to personalize responses using natural language processing.

24/7 Service

Provides on-demand access to program knowledge and relevant answers without the jargon.

Guided Interface

Handholding and deep links to navigate users through next steps and appropriate answers.

Intelligent Machine Learning

Enhances responses based on consumer questions and feedback.

Consumer Service Insights

Generates aggregate and user-level reports to understand consumer interactions.

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What Makes Welltok Different?

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IBM Watson Partnership

Our strategic relationship with IBM Watson Health is the foundation of Concierge. We have spent more than four years training the AI chatbot technology

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Highly Configurable

With Concierge, you choose which topics to make available to your consumers, from benefit navigation and education to cost transparency and general health awareness

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On or Off Platform

Take advantage of Concierge within our Consumer Activation Platform, or seamlessly integrate it in your own environment

Client Value

Reduced Call Volume

25

At least 25% of your benefit-related

questions are answered by Concierge

Estimated Cost Savings

With Concierge, we estimate our

clients can save $30-40 PMPM

Higher Satisfaction

Greater satisfaction from faster,

more personalized interactions

Consumer Value

Benefit Education

74

Of users are more educated about their benefits

Consumer Trust

80

Of users trust the information

Easy-to-Use

75

Of users enjoy using Concierge

Concierge Knowledge Packs

Through our strategic partnership with IBM Watson Health, we have spent more than 5 years training Watson technology in key areas of healthcare, building a library of “knowledge packs” – detailed response logic and information that can be plugged into Concierge independently. You have the flexibility to select the knowledge packs that best fit with your organization and goals.

Itinerary Guidance

Included with Welltok Itinerary*

Program and content discovery

Rewards and fulfillment understanding

Logging activities and point tracking

General Wellbeing

General wellness

Nutrition

Fitness, sleep

Emotional health

Benefits Detail & Cost

Updated deductible and accumulator balances

Plan-specific cost estimates for medical services

Provider steerage based on quality, distance and cost

Average cost for services based on location

Benefits Coverage

Eligibility and plan confirmation

Summary of plan coverage, copays, co-insurance, etc.

Review of core benefits

Definitions of common terms